Here are some commonly asked questions about our services, and the answers to them.

Q: How do I make a reservation?
A: Making a reservation with us is easy. All you have to do is enter the location destination information, along with the dates that you will want to be staying for. You will also enter the number of guests here. This will take you to a window where you can search all of the hotels that are available for your destination and timeframe. You can edit this search to an extent if you wish, such as by searching for a specific hotel in a certain place. Once you have made your choice, just follow the on screen instructions to book your hotel. It is really that easy!

Q: Can I request that my room be in a certain location, like next to the pool or on the floor level?
A: Some hotels that we book with offer you the opportunity to make specific lodging requests, and if the hotel that you have chosen does, you will be asked to select a preferred area for your room. Keep in mind, though, that we cannot guarantee that your preferred lodging requests will be granted. It is subject to availability, and while every hotel will make an effort to grant your request, the rooms are first come first serve by reservation.

Q: Can I use a credit card to book my room?
A: Yes. Every hotel info section will have credit card information available that tells you what kinds of credit cards you can use. Most major credit cards are accepted by most of the hotels.

Q: Is using a credit card online safe?
A: Yes, absolutely! We make it a highest priority to make sure that your private information stays private. We utilize special, secured servers for this task which actually encrypt your credit card number so that nobody could steal or use it. This is actually a preferred way to pay for most hotels and guests alike.

Q: I have entered my credit card information correctly, but it isn.t being accepted? What is wrong?
A: There are a few possibilities which could explain why this problem is happening to you, and here are some of the most common causes. First, make sure that the credit card you are using is accepted by the hotel you are attempting to book with. Second, make sure that you have not reached your credit limit this can cause a decline of your credit card. Third, check to make sure that your credit card expiration date does not come before the reservation date. Or, sometimes, there are computer errors. Try booking again in 24 hours, or you can contact our professional staff for help.

Q: How are the rooms priced?
A: Most rates for rooms are based on a simple double occupancy. In other words, the rooms are rated and priced for two people. If there are more in your party, then you may have to pay extra, depending upon what hotel you choose and what its rates are. In almost every case, you will be able to figure out exactly what you will be paying by reading the rate section carefully.

Q: Are the rates that I get on this Website lower than normal? Can I get any other deals?
A: We offer the lowest prices on rooms for over 80,000 hotel destinations worldwide, which is why you will not find a lower price anywhere! If you do find a lower price from a different booking company, check with our staff immediately - if they cannot lower your rate to match our competitor, they will cancel for you with no fees or hard feelings.

Q: Are there waiting lists for hotels that are sold out?
A: Sometimes, but this usually varies by hotel. Check with the hotel for information regarding this matter.

Q: Will I be able to confirm my reservation?
A: Once you book a room with us, you will be taken to a screen where a reference number will be given. Keep this number and use it whenever you correspond with us about that particular reservation. You will also be receiving an email within a short amount of time regarding your booking, and this email will also contain your reference number.

Q: What if I don.t have time to wait for a confirmation?
A: If you are in a hurry and cannot wait for a confirmation, don.t worry. Confirmation emails are sent out as soon as possible, and if for some reason there will be a delay in getting your reference number from the hotel, we will email you a confirmation without the reference number, and then email the reference number as soon as we get it. Most reservations are made in real time, so you can definitely follow up with a phone call or email to our staff or the hotel. Keep in mind, though, that the hotel will not know who you are until about 72 hours before you arrive. Your room is definitely booked, but they do not know for whom yet. This is to keep your information private in case of a cancellation. If you need to check on your reservation status further out than 72 hours, please call us and we can help.

Q: Will I receive confirmation from the hotel for my booking?
A: No, you will not. Since you booked through us, we will notify you with a confirmation. This confirmation will have everything you need, including the final rate, the reference number information for the hotel, and even the hotels cancellation policy in case you need it.

Q: If I book with your Website, what will the cancellation policy be?
A: Most of the time, you will be able to cancel as long as you do so before 48-72 hours of your arrival time. However, this is just a basic guideline, and some hotels are different. To find out exactly what a specific hotel.s cancellation policies are, you should read their cancellation policy carefully. This information will be provided in the info section while you are booking the hotel. Keep in mind that you can cancel through our Website by using the appropriate link, just so long as you are allowing enough time.

Q: Can I make a reservation with you over the phone?
A: Yes, you can call our toll-free phone number at any time with questions, or to make a reservation.

Q: What exactly is a vacation rental?
A: Basically, a vacation rental is any type of lodging that includes facilities and appliances for your use to make your stay more like it is at home. So, a refrigerator, a wet bar, a microwave, etc all of these will be included in a vacation rental. You might even have a washer and dryer available, depending upon which one you book! Unlike paying by night, like a hotel would do, for these you will pay for the entire vacation stay for a certain number of people. Read the individual facts for more information on different vacation rentals.

Q: Where do I pick up the keys for my vacation rental?
A: This information will be provided in your confirmation email.

Q: Is there any way for me to ask questions of your staff?
A: Certainly! Our friendly staff is available via phone or email for questions at any time. Just remember to include your reference number so that they can access your information if it is concerning a particular reservation.

Q: How do I find a shuttle going from my hotel to the airport?
A: This information is available in the info section of the specific hotel that you will be booking. This is also where you can find information on a wide range of subjects, including parking and additional fees for guests. Just check the hotel information to find answers, or you can even call them at the provided phone number!

Q: Do children get to stay free?
A: Yes, usually, if they are under the age of 12. However, this is a matter that, for specific information, should be sought out in the hotel information section. Also, if you need a rollaway bed or a crib or anything like that, you can usually fill this request in while booking.

Q: What if I am able to find a lower rate after booking with you?
A: Simply contact our staff to let them know. Since our policy is that we guarantee the lowest rates, they will either refund the difference or cancel your room for you free of charge! Just make sure that you contact us as soon as possible, as there is nothing we can do after the cancellation deadline.